Quality Standards, Security & Reliability

Quality ISO9001

We take great pride in our work and genuinely believe that quality is a passion shared by everyone within the company. To this end we continually push our 99.8% accuracy rating to ensure that we are the very best transcription service available. This starts during our robust recruitment process, but is constantly supported through solid training and a programme of quality audits. 1 in 5 transcripts is checked by an experienced auditor against the original audio.

Feedback is constructive and genuinely welcomed by an enthusiastic team of transcribers with unwavering standards. We appreciate that the work we do for our clients often has the power to affect people’s lives. That is why we treat every transcription, regardless of size or sector, with the same unparalleled level of respect and meticulous handling. In other words, you can rely on us to exceed any expectations you may have of a transcription service.

Security ISO27001

iso27001-e1457953026319Safeguarding the integrity of their data is at the top of the list of our clients’ priorities. It’s at the top of our list too. We have invested in developers to create an easy-to-use systematic application where clients’ data (including recordings and transcripts) is held in one of the most secure data centres in the country.

In addition, the Apple Transcription online system has the following features:

  • a dedicated hardware firewall to increase security and reduce threats from viruses, while maintaining high system throughput;
  • a signed server certificate, guaranteeing 2048-bit encryption using HTTPS protocol for secure transactions;
  • employs numerous backup mechanisms, including database and full system backups (on and off site) to ensure user data is not lost;
  • utilises numerous auditing and logging mechanisms to analyse user activity and identify misuse of the system.

We believe that real security fundamentally begins and ends with genuine human care. Starting right from the beginning, any transcriber considered for employment at Apple Transcription is subject to rigorous security checks and procedures, including to DBS standard where appropriate.

You entrust to us information of the utmost sensitivity. We meet that responsibility with discretion and confidentiality. Our duty of care is something we take extremely seriously.

Reliability

You will discover the difference as soon as you begin working with Apple Transcription.

Every member of the team is passionate about providing the best possible service and developing excellent working relationships with our clients. Whether you contact us by phone or email, you will be dealing with someone who genuinely wants to help. What matters to you matters to us.

We know you have deadlines and we share your sense of urgency – if you require a transcript of a police interview today for a court hearing tomorrow, we will do everything in our power to ensure you get it.

Proactive and friendly communication, clarity and a willingness to go the extra mile when it’s needed are all part of the service.

As an affiliate member of Resolution, the largest network of family lawyers in the UK, we understand the importance of sensitivity, confidentiality, accuracy and speed in these matters and adhere to Resolution’s Code of Practice.

We’re proud of the work we do. We value our transcribers, we value our clients – you can always rely on Apple Transcription.