Services 1
Frequently Asked Questions

Common answers

Apple Transcription FAQ Page

You’ll find answers to our most commonly asked questions below.

There are a number of benefits to outsourcing either all or some of your day-to-day transcription:

  • Reduction in costs – no employment overheads or recruitment expenses
  • No start-up fees – you only pay for the number of minutes you record
  • Easy upload process – via our secure online PACE and LiveWire systems
  • Holiday & sickness cover – as and when you need it
  • 24-hour service – outside office hours, we satisfy all your typing needs
  • Minimal impact – on your existing office practice
  • Ongoing support – by our experienced, confidential UK-based, friendly team
  • Maximum security – GDPR compliant, ISO27001 information security, Cyber Essentials
  • Additional expertise – ISO 9001 quality, instant access to highly skilled, confidential, professional transcription

No. Our UK-based transcription team of highly skilled and experienced, confidential legal and medical secretaries, editors and proofreaders create transcripts directly from your audio and video recordings.

Ordering a transcript with Apple Transcription is quick and simple.  Click on Get Your Quote, complete and submit our form and you’ll receive a quick email or call back outlining our rates and simple process.  You can also email us or call us on 0161 850 0595.

Every time you call us, you’ll be speaking to a friendly member of the team – no recorded messages and no confusing options.  You will be notified of your main contacts but all team members will be familiar with your work for consistency.

To make things as straightforward as possible for you and to ensure you receive your transcripts on time every time, we have just three rates: Urgent (1 working day); Expedited (2 working days); Standard (5 to 10 working days), no matter how many speakers or whether your recordings are audio or video.

Simple – you enter our portal using your unique login details and upload your recording to our system – we’ll be happy to stay on the line and talk you through the process.

None whatsoever.  We’ll send you our simple user instructions or, if you prefer, call you to talk you through the login and upload process – you’ll master it in minutes.

We haven’t yet found a sound or video recording we can’t handle.  The most popular recordings for transcription tend to be: WAV, MP3, WMA, MKV, VOB, VOC, MP4, and our secure online transcription system accepts files of up to 10Gb.

Our usual turnaround times are 48-hour or 5-10 days. However, if you have a particular timescale, we always aim to meet this for you.

With ISO9001, our quality standards are extremely high and we aim for 99.8% accuracy as an absolute minimum.

With ISO27001, Cyber Essentials and a robust, secure online system that has end-to-end encryption and pseudonymisation, you can rest assured your data is safe. Ask for a copy of our services and data security document.

Once transcription has been completed, you’ll receive a notification email/text with a link to download your transcript from our secure online system.

Your document will be in MS Word format which can also be converted to a PDF, if required. We’ll use your own style and templates or create these on your behalf.

You can find out about how your personal details are used in our Privacy Policy, Information Security Policy and our Terms and Conditions.

Of course! As part of our work providing transcripts as evidential material for use in the courts, we are familiar with non-disclosure and confidentiality statements and are happy to complete, sign and return these as required.

For your first order, we send you our bank details for prepayment by online transfer. Thereafter, it’s payment on invoice, which will be emailed to you, and our terms are 30 days.

With years of experience in this field, we pride ourselves on being adept at accurately identifying speakers and ascribing their words correctly.

With years of experience undertaking transcription work for customers all over the world, we are well versed in transcribing foreign accents, where English is not always the speaker’s first language.

Getting started is simple. Just call us on 0161 850 0595 or email us and we’ll have you up and running and your transcripts back to you in a matter of hours/days, not weeks/months.

Apple Transcription PACE and LiveWire systems offer complete data security and provide a total transcription solution.  Just follow these simple steps:

Step 1: You record
You: record your dictation, meeting, interview etc
Step 2: You upload
You: save the file onto your computer.  Call or email us and we’ll have you logged on in a matter of minutes and uploading your recording
Step 3: We transcribe
We: transcribe your recordings
Step 4: We quality check
We: check your transcript for accuracy and consistency
Step 5: You download
You: receive an email/text to say your transcript has been completed with a link to download it

Apple Transcription PACE and LiveWire systems eliminate the need to invest in expensive software and training, or operational support. The systems provide real flexibility for users, accepting documents and digital sound files and allowing clients to outsource part or all of this important business function, as and when required.

Apple Transcription PACE and LiveWire systems are compatible with most other software systems and offer one of the most secure, accurate and user-friendly digital transcription services available today.

The team at Apple Transcription provides full support for anyone requiring digital transcription, including one-to-one technical support, user documentation and a helpline too.

Still have some questions?

We’d be delighted to chat and help you with any queries you may have.