About Us
About us

Welcome to the world of transcription!

Home~About Us

A bit of background

How it all began

Established in 2005 by Pamela and Debra, who between them had years of experience in marketing, training, languages and, above all, transcription. Being familiar with the transcription field at grass roots level meant they had a good understanding of their clients’ requirements – reliability, accuracy, timeliness and security – whilst not losing sight of the need to provide customer service excellence and a professional process in a safe, friendly and transparent environment, and at a reasonable price.

Human touch

From day one, the Apple Transcription ethos has always been based on real human beings at the end of the phone, transcribing and then proofreading the transcripts, offering a fast and friendly service.

This ethos, backed up by the highest standards of accuracy and data security, secured Apple Transcription a position on the Ministry of Justice Court Tape Transcription Panel. They soon became the first-choice transcription services provider for many legal services departments, the courts and professionals in governmental, legal, medical and professional organisations.

Two became one

Serendipity brought Apple Transcription and Posib together – two companies on the same MoJ Transcription Panel with owners sharing the same key principles. Posib came to life in 1997, offering Welsh translation services before expanding into transcription. Its owners, Dorothy and Christine, took the opportunity to acquire Apple Transcription in 2018 and the two businesses are now run concurrently, one complementing the other perfectly.

Always aiming to surpass your expectations

If you’re a council case worker, expert witness, legal, medical, court or other professional, you no doubt need transcripts. Whichever transcription service you require, we aim to exceed all your expectations. We will provide you with a fast, accurate transcript in a secure environment, backed up by friendly and reliable customer service, keeping you updated every step of the way.

What makes us different?

We’re down to earth, friendly, approachable and professional. Always happy to get to grips with your requirements, our aim is to come up with the quickest and simplest solution for you. Whether you’re on our doorstep or on the other side of the world, we will almost literally go to the moon and back to ensure that we meet your every need.

Here’s what one of our clients recently said, “Outstanding professionalism is what sets your team apart – so approachable, always there when you need them and they do an amazing job.

Here’s what you can expect as standard:
• A friendly human being answering your call – no robotic voices giving a myriad of choices
• Prompt quotations emailed to you and tailored to your specific requirements
• Straightforward and transparent pricing
• Simple to use, secure and free platform to upload your sound files and download your transcripts, saving you the time and cost of sending by mail, DX or courier
• A friendly team member who will have you set up and logged on in less than a minute and who will even talk you through the upload process
• Technical expertise – we are familiar with the vast majority of sound and video file formats
• A choice of turnaround times
• A variety of transcription styles – verbatim, semi-verbatim and intelligent verbatim
• Speaker identification or anonymisation – whichever you need
• Professional templates for use as evidential material – we can use yours if you would prefer
• Fast, accurate transcripts – assuring you of 99.8% accuracy, 100% data security and within your specified timescales
• ISO9001 Quality, ISO 27001 Data Security and Cyber Essentials accreditations
• Complete flexibility – upload and download at any time, day or night
• Use us when you need us, no subscription and no obligation
A range of professional services to complement transcription
• Service with a smile 😊

Meet the team

Our team has over 150 years’ combined transcription experience and expertise.

Dorothy Roberts
Dorothy RobertsDirector
I am forever grateful for the opportunities that have come my way. I’ve had a variety of really interesting jobs, but nothing beats what I’m doing now. I’ve worked on a trawler, in a quarry, fed tired climbers in Snowdon Summit Café, taught economics through the medium of Welsh, set up Posib in 1997 and acquired Apple Transcription in 2018. I keep myself out of mischief by playing tenor and soprano sax and splatter paint on canvass whenever I get the chance.
Christine Vaughan
Christine VaughanDirector
When not at my desk I can often be found around the farm, assisting on cold, wet, windy days (and sometimes beautiful sunny days too!). I count myself incredibly lucky to be able to live in and enjoy the wonderful countryside of North East Wales. When not working I enjoy walking, cooking and socialising and long for the days when we are allowed to do so again. My teenage children keep me very occupied in what little spare time I have.
Debra Sims
Debra SimsCustomer Services Manager
When I’m not working, I can be found horse riding on the moors, out exploring new walks or pottering/planting in the garden. I love foreign travel, languages, culture and cuisine, am currently trying to teach myself Greek and I’m very much looking forward to being able to visit friends and family in Greece and Cyprus again. I have two grown-up children who keep me on my toes. I’m hoping they’ll hold off producing grandchildren for a good while yet, as I’ve just got used to enjoying my freedom again.
Hayley Nixon
Hayley NixonTranscription Manager
I appreciate fashion and interior design and enjoy spending time rummaging through vintage/antique shops. When I’m not at work I enjoy sewing and drawing and in the summer months can regularly be found camping at music festivals in the UK and Europe.
Amy Scaife
Amy ScaifeAdministration Manager
I enjoy rambling and exploring new walks locally, especially with Max, my Cocker Spaniel. I love visiting the Lake District, day trips to the beach and holidaying to sunnier climates when able.

What you say about us

Friendly team, fast and accurate transcripts

Cost-effective, great to work with
Punctual, secure and confidential
Excellent communication
Hassle-free, quick and easy-to-use system
Great customer service, overall service excellence

Want some more information?

Call us on 0161 850 0595 or send us an email or fill in our Contact Us form and we’ll be delighted to help.