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Case Studies and Testimonials

Case Studies and Testimonials

Case Studies

See some of the ways in which Apple Transcription has provided best-in-class services and proven ourselves invaluable to some of our clients.

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Kidatu Case Study

Find out how Apple Transcription went above and beyond when working with Kidatu and formed a relationship that has gone from strength to strength.


A selection of just some of the fantastic feedback that we get from our clients.

“Customer service was excellent, and the work was executed quickly and efficiently.”

“Worked well, easy to work with. Really good, liked how the inaudible elements were tagged so I could go back and review them against the original recording.
Good, very quick to respond to the initial approach.”

Helen Kettleborough, Global Marketing & Communications Director, Synectics

“Dealing with Apple Transcription has been an easy and painless process. The process was so easy to follow and the site is very secure. The team are fantastic and dealt with any questions the same day.
10/10. I highly recommend Apple Transcription and will most definitely be using them again.”

Chloe Loveridge, Guernsey Prison

“Very good, easy to use. Communication from the team was excellent and gave support throughout the process. The quality of transcript was excellent. The period in which it was completed was very good. Brilliant!”

Chantelle Johnson, Council Case Worker, Essex Legal Services

“Excellent service. We most definitely will continue to use Apple Transcription, and we would also most definitely recommend the company.”

Lyn Jordan Secretary to Director, Enforcement Division

“Excellent service all round. Timeline was very efficient and transcription quality was very good. Clear, concise and very impressive.”

Mohammed Saghir, Litigant in Person

“Excellent, very easy to use and secure. Faster than expected, very quick turnaround even for an expedited transcript. Entirely positive experience.”

Sarah Woolrich, Counsel, Childcare Team, South Tyneside Council

“Outstanding. High quality work and documents received expeditiously. Very friendly team who are always on hand when needed. “

Sarah Wildey, Switalskis Solicitors

“Apple Transcription provides transcription services for the Guernsey Courts.
I have no hesitation in commending Apple Transcription.
Their friendly service is always high quality, professional, accurate and timely.”

Dave Knight, Court Greffier, Guernsey Royal Court

“I think your online system is fantastic, easy to use and navigate. The support I have received from each one of your team has been second to none, it has always been clear, concise and very understanding. I’d go so far as to say it is the best customer support I have experienced, both professionally and personally. Quality is always perfect and you pull out all the stops to get our transcripts turned around in what can often be very tight timescales. Fast and friendly service and beyond our expectations.

Adam Howorth, Information Officer, North Tyneside Council

“5 stars. Very efficient, reliable and professional. Very easy to upload your recording and download your completed job.”

Jo Smith, Senior Solicitor, Mulderrigs

“I have always been extremely pleased with the service provided by Apple Transcription hence why I use them on a regular basis. Their customer service is excellent and they have saved me a huge amount of time by typing up lengthy minutes of Board Meetings.
The whole process is very straightforward and I would not hesitate to recommend them.”

Clare Eaton, PA to the Executive Team, The Original Factory Shop

The Original Factory Shop Logo

“10/10 – easily readable and produced quickly. Flawless”

Stacey Riach, Legal Secretary, Platts Solicitors

“Excellent service, very quick – great!”

Lucy Johnston, Legal Assistant, Cumbria County Council

“We’ve been working with Apple Transcription for a decade and would recommend them to any business requiring clean, accurate, timely transcripts. They provide us with a friendly and highly efficient service.”

Richard Slater, Publisher, Lancashire Business View

Lancashire business view meeting transcription

“Quick, efficient and accurate. What more could you ask for? Well, on top of that, I’ve always found the team really easy to deal with.”

Tony Garner, Managing Director, Viva

“I have worked with Apple for over two years and I have always found their service fast and professional. Apple will always get to know your requirements and make sure that they can meet the need of any project. The quality of transcripts has always been excellent and we are now using Apple for all our transcription projects”

Dr Jane Colechin, Senior Researcher, Learning & Work Institute

Logo for L&W (Learning and Work Institute)

“Apple is our first choice for audio transcription services – quick, accurate and reliable. Law requires precision and Apple’s ability to identify poorly-audible or foreign names is impressive. I rely upon them and they invariably deliver.”

Lesley Dingle, Founder Eminent Scholars Archive, Squire Law Library, University of Cambridge

Logo for University of Cambridge - Faculty of Law

“The service we receive from you is fantastic, every transcript is delivered on time, and your team respond to changes quickly and efficiently, I have no hesitation in recommending you.”

Helen Roberts, Founder and Director, Kidatu Ltd

Kidatu Logo

“We would highly recommend Apple Transcription. We have always found them very professional, accurate and happy to help. Their quick turnaround for urgent work has been invaluable to us”.

Sue Harwood, Practice Manager, FMB Solicitors

Logo for FMB (Farnsworth Morgan Bakhat Solicitors)

“I rely on Apple Transcription to do a lot of our work. I find it to be a fantastic service and I’ve been using them for many years and would fully recommend them.”

Neal Chapman, Founder,

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“Apple Transcription were so helpful and patient when I was having difficulties uploading something (this was my fault). They are very quick and offer a personal service with a person you can speak to. I would recommend them 100%.”

Adam O’Donnell, Trading Standards Officer, Warwickshire County Council

“Good quality and quick service. A straightforward process, just what was needed.”

Alicen Iredale, Associate Solicitor, Elliot Mather Solicitors

“Excellent service – easy to set up and use.”

Helen Williams, Secretary, Criminal Department, Southerns Solicitors

“Very professional. Great service and communication.”

Lucy Callinan, Assistant Legal Officer, Kirklees Legal Services

“Excellent. Very helpful staff, efficient and cost-effective service.”

Sarah Robinson, Chartered Legal Exec, Livingstons

“Thank you for a 5* experience and being exceptionally efficient and professional. The customer service is faultless, nothing is too much trouble, and the team are always on hand to guide you through the process. The online system is great for uploading videos quickly and downloading transcripts to avoid undue delay. The team ensure the transcripts are available within the requested turnaround time and are extremely helpful ensuring tight Court deadlines are met.”

Solicitor, family law specialists, Bradford

“Excellent, speedy service. Impressed from start to finish.”

Ryan Wilson, Paralegal, Henry Hyams

“The quick turnaround on transcripts is very helpful.”

“Quick and easy to sign up. Very helpful staff who gave a tour of the website – always quick to respond and very efficient.”

“I am happy with the service. I get very accurate letters next day. The team is always pleasant and polite.”

Dr Alfred White – Psychiatric Consultant and Expert Witness

“Used by parties in proceedings, the transcripts accurately capture what’s been said and are provided in a timely manner. The secure portal is very easy to use and a quick way to create jobs.”

Laura, Switalskis

“Apple Transcription always deliver a reliable, accurate and efficient service. I wouldn’t use anyone else and have no hesitation in recommending their services.”

Paul Mulderrig, Mulderrigs Solicitors

“Very efficient for timescale and accuracy, helpful and accommodating, staff very friendly.”

“Very efficient reliable service, easy to use secure website.”

“Efficient, speedy response time, professional service with friendly staff.”

Alison, Sugare and Co

“Fantastic service, staff professional and helpful, quick turnaround and the layout of the transcripts is easy to read.”

“Great experience – accurate transcripts came back quicker than quoted – will definitely be using again.”

“10/10 – very grateful for the responsive communication, the help in getting set up on the website and the incredibly quick turnaround in getting the transcripts sent back.
Many thanks to the team, your quick responses and support made this a really straightforward process.”

“Efficient, cost effective and nothing is too much trouble. Very helpful staff. Timely delivery of transcripts. A Big thank you for your assistance. Very helpful staff.”

“Accurate completion in timely manner.”

“Speed of service and consistency in how every transcript is presented. Real value for money, highly responsive with great support and personalised service when required. Always deliver as expected and promised.”

“Excellent customer service and easy to access completed transcripts online.”

“Great service – nothing to improve!”

“Fast, easy to submit and retrieve, and a very friendly service.”

“A very efficient and speedy service. The team is extremely helpful and keeps me up to date with where they are with the transcription. I feel we have built a good working relationship.”

“Excellent service – couldn’t be more helpful. Quick turnaround and ease of receiving transcripts.”

“Very good service, very helpful staff.”

“Keep up the good service – will continue to use.”

Bernadette McGlade, Kirklees Council

“5-star service.”

“Very helpful, friendly and easy to set up. Your service was extremely efficient and the turnaround time was very fast. The accuracy was very good. We would most certainly use your service again.”

“Quick, accurate, efficient and secure.”

Rian, Cyngor Gwynedd

“I would rate it 10/10. I spoke with a member of the team who helped me set up my account and talked me through each step. She was very kind and helped me with any queries I had. It is so easy to use and the service I received was exceptional.”

“It was a personal, friendly, accurate, hassle-free and very professional service. The human touch to your service is second to none. It sets you apart from others. That side has been lost by many but retained by Apple Transcription. The accuracy of your transcription service makes it very professional.”


“Excellent service so far. Love the fact that, now we have an account, I can simply upload as and when I need to and knowing there is a fixed price per minute makes things so much easier.”

Sara, MG Legal

“I feel that the one-on-one call/run through with a member of Apple Transcription, who assisted me in setting up the account and went through the whole procedure of uploading recordings with me was very helpful.”

Charlotte, Bromleys

“My experience with Apple Transcription has been nothing but positive. Anyone I have had contact with has been friendly and professional. The service I received was excellent and I received my transcript earlier than expected, which was great. AT were so good I have immediately asked them to complete 3 more transcriptions for me. Their prices are very competitive too.”


“Very easy and reassurance product delivered is fit for purpose. Would definitely recommend for transcription services.”

Kirstine, Fylde Borough Council

“Fantastic service. Very friendly and helpful staff and very easy to use the service and obtain the transcripts once they are ready.”

Nawaaz, Wigan Council

“Quick, easy and effective. From start to finish, I was guided through the process on how to upload and download my documents. I was also informed of turn around times and kept up to date throughout as to the progress. The company staff are very receptive and quick to help at any time. I would definitely recommend the service to other colleagues.”

Amy, ICS Law

“Excellent. Helpful customer service, easy to use once registered, clear pricing policy, responded to queries quickly, willingness and ability to action specific, non-routine instructions.”

Shirley, Legal Regulator

“Excellent, efficient service from Apple Transcription. Their customer service is top notch.”

Carol/Sarah, Stockton-on-Tees

“Brilliant customer service and when I had problems downloading I was contacted immediately and guided through the process.”

Christine, Calderdale Council

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