Frequently asked questions
What are the benefits of outsourcing my digital or analogue dictation for transcription?
We have outlined some of the very many benefits in our Clients > Benefits page
Do I need any technical expertise to use your secure online system?
No, our system is very easy to use – you’ll master it in minutes.
Is voice recognition software used to transcribe documents?
No, our team of highly experienced, confidential legal & medical secretaries transcribe from your digital and analogue recordings.
If we’re considering a move from analogue to digital dictation, can you help?
Yes, we’ve helped many clients make the move over a matter of hours.
Which types and size of sound files can your system handle?
Our system accepts most types of sound file including: DSS, WAV, WMA, MP2/3/4. We now also offer an FTP facility, enabling clients to quickly upload files of up to 200Mb.
In what format will my transcript be produced?
All transcripts are in MS Word format and our systems integrate with most office practices.
Will you take our company style into consideration?
Of course, we’re happy to use your customer style/templates or create these on your behalf.
Our work can be sensitive in nature, can you guarantee confidentiality?
Yes, not only are our team highly discreet, all members are reference and CRB checked
How will I receive my transcript?
You can receive it by one or several of the following methods:
Download your completed work from our secure online system
Receive it by password protected email
Obtain a hard copy by mail, fax or DX
How quickly will you turn around my work?
You choose. Basically, you select your timescale at the start of each job.
Digital: Same day (you specify the exact time) and 24-hour (depending on volume)
Court work: 48-hour (expedited) or within 5-10 working days.
Am I charged an hourly rate for your secretary to produce my transcript?
No. You pay only for the number of minutes you record plus vat – nothing more.
Court work is charged at fixed rates.
What if the recording involves more than one speaker?
Rates are available for meetings and interviews, upon request. We work with you to identify the speakers wherever possible.
Can I get further copies of a transcript you have done for me previously?
Yes, transcripts are held on our secure server and can be retrieved for you, upon request.
How do we pay?
For digital work we invoice monthly in arrears; for court transcriptions, we invoice per job.
How do we start using your transcription services?
Getting started is simple. Just call us and we’ll have you up and running and your transcripts back to you in a matter of hours/days, not weeks/months. Take a look at System Steps on the Digital Transcription Page.
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